Elements and Performance Criteria
- Communicate effectively in counselling practice
- Identify the components of the communication process and primary factors that impact on the communication process
- Identify communication barriers and apply strategies to overcome these barriers in the client-counsellor relationship
- Demonstrate effective application of micro-skills within counselling practice to facilitate the client-counsellor relationship
- Ensure work practices reflect the principles of effective communication and the sequence of a counselling interview
- Identify the impact of communication techniques upon the client-counsellor relationship and use effective application of communication techniques in counselling practice
- Use specialist communication skills in counselling interviews
- Demonstrate effective use of confrontation skills in a counselling interview
- Use confrontation skills appropriately aiming to achieve identified impacts and enhance client development and growth
- Demonstrate effective use of focusing skills in a counselling interview
- Use confrontation skills appropriately aiming to achieve pre-determined impacts and enhance client development and growth
- Demonstrate effective use of influencing skills in a counselling interview
- Use influencing skills appropriately aiming to achieve pre-determined impacts and enhance client development and growth